Privacy Policy

Safeguarding your confidentiality and protecting your personal information is of the utmost importance at takes your safety and confidentiality seriously by following Ten Privacy Principles to govern our actions as they relate to the use of personal information. The Ten Privacy Principles are as follows:

Principle 1 - Accountability. is responsible for maintaining and protecting any personal information under our control.

Principle 2 - Identifying Purposes. The purposes for which personal information is collected shall be identified before or at the time the information is collected.

Principle 3 - Consent. The knowledge and consent of the Customer are required for the collection, use or disclosure of personal information except where required or permitted by law.

Principle 4 - Limiting Collection. The personal information collected must be limited to those details necessary for the purposes identified by Information must be collected by fair and lawful means.

Principle 5 - Limiting Use, Disclosure and Retention. Personal information may only be used or disclosed for the purpose for which it was collected unless the Customer has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfil the purpose for which it was collected.

Principle 6 - Accuracy. Personal information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Principle 7 - Safeguarding Personal information. Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Principle 8 - Openness. is required to make information available to Customers concerning the policies and practices that apply to the management of their personal information.

Principle 9 - Customer Access. Upon request, a Customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Principle 10 - Handling Customer Complaints and Suggestions. Customers may direct any questions or enquires with respect to the privacy principles outlined above or about our practices by contacting This email address is being protected from spambots. You need JavaScript enabled to view it..

The information below outlines the principles we use in gathering, using, maintaining and protecting personal information you provide us.

True Value Pharmacy only collects information that is necessary for providing our services and fulfilling your orders.  We use your personal information to enable our pharmacy partners to process and ship the products that you have ordered. We may provide your personal information to any of our pharmacy partners to ensure the efficient processing and shipping of your order.

The information you provide is given to us voluntarily on the understanding that it will only be used to process and ship your order and that we will not share your personal information outside of our organization. And we will never sell or provide your personal information to any outside entity for marketing purposes.

Order processing decisions are made on the basis of the information you provide. It is important to us that your personal information is accurate and complete and at any time you have the right to access, verify and amend the information held by True Value Pharmacy.

Please amend your personal information when necessary to ensure this information is up-to-date and accurate. If you find any incorrect or out-dated personal information please either update your profile online or contact us and we will update it for you.

True Value Pharmacy provides a secure shopping experience to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. Our server is actively managed, with firewall infrastructure that is strictly adhered to. True Value Pharmacy security measures are periodically reassessed to ensure the technologies employed satisfy the need to protect both your confidentiality and the privacy of your information.

If you have any questions regarding our privacy policy please don’t hesitate to contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.  or phoning 1-800-845-3960

We may amend or add to this policy when necessary, and the date at the bottom of this page identifies when this policy was last updated

Last updated: March 14, 2014